Shipping & Delivery
Learn about each shipping option as well as it's cost and what happens if your order doesn't arrive.
We offer FREE Worldwide standard shipping! However, you can upgrade to recorded delivery, courier service,
or even NEXT DAY DELIVERY! (Available in UK only). See our table below for more details.
Delivery times shown refer to after your parcel has been dispatched. Please also allow up to 72 hours for the production of your custom garment.
At checkout you'll have three different shipping options: Standard, Recorded and Courier.
Each has its pros and cons, and ultimately it's up to you which method you ship with.
Standard shipping (Royal Mail)
This is the cheapest option available. It's an untracked service, though typically it's very fast. Often orders shipped with Royal Mail's 1st Class service arrive the next working day,
but can take up to 5 working days to arrive (in the UK).
- UK - 1 to 5 working days
- EU - 3 to 7 working days
Everywhere else - 7 to 14 working days
Recorded Shipping (Royal Mail Signed For)
This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when.
When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it's delivered.
- UK - 1 to 3 working days
- EU - 3 to 5 working days
Everywhere else - 7 to 10 working days
Courier Shipping (& UK Next Day)
This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The 'next day' service refers to the UK, where all parcels are delivered the next working day.
Delivery estimates for other countries are slightly longer.
- UK - next working day
- EU - 3 to 5 working days
Everywhere else - 5 to 7 working days
Shipping costs are based on the weight of your parcel, the shipping method and the destination it's being shipped to.
FREE Shipping is available for parcels of up to 0.4kg, or 0.3kg for rest of the world.
All parcels heavier than 0.4kg (UK) or 0.3kg (rest of the world) will default to COURIER delivery as this is the cheapest shipping option.
If you plan on making a large order, please contact us to calculate the correct shipping to avoid being overcharged.
Where possible, it is better to split a large order into several smaller orders to take advantage of the free shipping.
All delivery estimates are based on quotes supplied by the relevant courier, so they can't be guaranteed by Couture 420.
If your parcel is not delivered within the estimated window then it's very likely there has been a delay in transit.
If your order is shipped with either Standard or Recorded delivery services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us.
The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we'll be able to work with you to resolve the problem.
All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Though if you'd like our help you can let us know using the details below.
If you'd like some help tracking your order, or you need to report a missing parcel, you can get in touch with us via our direct Messenger service, our FB page or by sending our customer service team an email at email@example.com.